Customer Service Representative 17N25

TALENTMATE; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A recruitment and staffing firm in Sharjah is seeking a Customer Service Representative to provide exceptional service and address customer inquiries. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a calm demeanor under pressure. This is a full-time role aimed at maintaining high customer satisfaction.

Qualifications

• Minimum of 2 years experience in customer service or a related field.
• Excellent verbal and written communication skills are essential.
• Ability to stay calm under pressure.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Maintain a positive and professional attitude.
• Coordinate with departments to resolve complaints.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Customer service software

CRM systems

Job description

Job Description

We are seeking a highly motivated and customer‑oriented individual to join our team as a Customer Service Representative 17N25. In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring an exceptional service experience. Your ability to communicate effectively and efficiently, coupled with your knack for problem‑solving, will be critical in helping us maintain and improve customer satisfaction. You will work closely with other departments to ensure that customer requests are handled swiftly and accurately. This position is ideal for someone who is patient, empathetic, and committed to providing top‑notch customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Maintain a positive, empathetic, and professional attitude at all times.
• Achieve and maintain a thorough understanding of our products and services.
• Communicate with customers to understand their needs and issues.
• Coordinate with other departments to resolve customer complaints efficiently.
• Process orders, forms, applications, and requests accurately.
• Manage large amounts of incoming calls and respond accordingly.
• Identify and elevate issues that require managerial intervention.
• Provide accurate, valid, and complete information to customers.
• Keep records of customer interactions, transactions, and comments.
• Follow communication procedures, guidelines, and policies strictly.
• Work collaboratively with team members to ensure customer satisfaction.

Requirements

• High school diploma or equivalent required; additional education is a plus.
• Minimum of 2 years experience in customer service or a related field.
• Excellent verbal and written communication skills are essential.
• Ability to stay calm and focused under pressure during challenging situations.
• Proven track record of meeting or exceeding targets and KPIs.
• Proficiency in using customer service software and CRM systems.
• Strong problem‑solving skills and excellent attention to detail.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Sharjah
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry/Sector: Recruitment & Staffing

Company Overview

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your next job opportunity or looking for potential employers, we're here to lend you a helping hand.