Customer Service Representative

EST Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Dubai is seeking a Customer Service Representative to be the first point of contact for customers. The role involves responding to inquiries, resolving complaints, and ensuring a great experience. Ideal candidates should have strong communication skills and a customer-first attitude, with proficiency in Microsoft Office and CRM systems. The position offers competitive salary and benefits including visa and medical insurance.

Benefits

Competitive salary

Visa and medical insurance

Paid annual leave and public holidays

Training and career development opportunities

Positive and multicultural work environment

Qualifications

• Proven experience in a customer service role is preferred.
• Fluent in English; Arabic or other language skills are a plus.
• Professional appearance and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat or in person.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints or concerns efficiently and professionally.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Fluency in English

Proficiency in Microsoft Office

Experience in customer service

Education

High school diploma or bachelor's degree

Tools

CRM systems

Job description

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat or in person.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints or concerns efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to address customer needs.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay updated on company products, services and promotions.
• Handle order processing, returns and exchanges as needed.

Requirements

• High school diploma or bachelor's degree.
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Fluent in English; Arabic or other language skills are a plus.
• Professional appearance and a customer‑first attitude.
• Ability to work flexible hours including weekends or holidays.

Benefits

• Competitive salary.
• Visa and medical insurance.
• Paid annual leave and public holidays.
• Training and career development opportunities.
• Positive and multicultural work environment.