Service Centre & Claims Advisor (UAE National)

American Home Assurance Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance firm in Dubai is seeking a Service Centre Advisor for UAE Nationals only. This role involves servicing clients through calls and emails for various queries. Candidates should have customer service experience and strong communication skills in Arabic and English. The position requires a minimum of a high school diploma and offers a supportive work environment, focusing on professional development.

Benefits

Comprehensive benefits package

Total Rewards Program

Focus on health and wellbeing

Qualifications

• UAE National (With a Family book) is required.
• Able to work under pressure and meet tight deadlines.
• Quick learner with hands-on experience in AIG systems is a plus.

Responsibilities

• Service clients through calls & emails for various requests.
• Maintain accurate records and compliance with guidelines.
• Contact clients to understand feedback for business improvement.

Skills

Customer Service Experience

Oral and written communication skills in Arabic & English

Computer literate

Ability to prioritize and manage workload

Education

Minimum high school diploma

Tools

Salesforce

Windows applications

Job description

A leading insurance firm in Dubai is seeking a Service Centre Advisor for UAE Nationals only. This role involves servicing clients through calls and emails for various queries. Candidates should have customer service experience and strong communication skills in Arabic and English. The position requires a minimum of a high school diploma and offers a supportive work environment, focusing on professional development.