Customer Service Officer - VOX Cinemas

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in Dubai is seeking a Customer Service Officer to provide exceptional service at VOX Cinemas. The role involves assisting guests with ticket purchases, managing transactions, and ensuring a pleasant cinema experience. Candidates should have at least one year of experience in food and beverage or hospitality and possess strong communication skills. The position requires flexibility to work various shifts in a busy environment.

Benefits

Friendly working environment

Growth opportunities

Qualifications

• Minimum 1 year of experience in F&B or hospitality, cinema or restaurant experience preferred.
• Ability to work shifts, including evenings, weekends, and public holidays.
• Adherence to hygiene, grooming, and uniform standards at all times.

Responsibilities

• Greet customers warmly and create a friendly environment.
• Assist guests with ticket purchases and seat selections.
• Handle cash and digital transactions accurately.

Skills

Customer service skills

Strong communication

Ability to work under pressure

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations

ROLE SUMMARY

To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.

ROLE PROFILE

• Greet customers warmly and create a friendly, welcoming environment.
• Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
• Handle cash, card, and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
• Upsell tickets, combo deals, and retail items to maximize revenue.
• Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
• Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
• Monitor customer flow and provide assistance to avoid queues or delays.
• Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction.
• Maintain accurate records of transactions, refunds, and reports as required.
• Follow all company policies regarding hygiene, health, safety, and data security.
• Support colleagues and other departments during peak times, special events, and promotions.
• Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.

REQUIREMENTS

• Minimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred.
• Strong communication and customer service skills, with a friendly and professional attitude.
• Ability to work under pressure in a fast-paced, guest-facing environment.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Adherence to hygiene, grooming, and uniform standards at all times.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.