Customer Relationship Manager jobs in United Arab Emirates

A Cluster Sales Executive analyzes local market trends and competitor activity to generate new business opportunities for the hotel.

What will I be doing?

As a Cluster Sales Executive, you will analyze local market trends and competitor activity to generate new business for the hotel. Your responsibilities will include:

• Analyzing local market trends and competitor activity to identify new business leads
• Developing customer accounts and traveling within the local area to drive business into the hotel/cluster and increase market share across all revenue streams
• Negotiating room rates and packages with corporate clients
• Developing and implementing creative local marketing strategies, including social media channels
• Preparing contracts for the hotel in accordance with current business and pricing conditions
• Working within current business strategies and recognizing potential opportunities
• Collaborating with other hotel departments to create an exceptional guest experience and build comprehensive sales programs
• Attending sales events as required
• Producing accurate, timely reports for the Sales Director and senior management, including appointments, calls, and leads
• Responding promptly and professionally to customer queries

What are we looking for?

The ideal candidate for a Cluster Sales Executive at Hilton will embody the following qualities:

• Positive attitude and excellent communication skills
• Commitment to delivering high-quality customer service
• Excellent grooming standards
• Flexibility to adapt to different work situations
• Ability to work under pressure and independently
• Proven sales experience with a track record of closing deals

Additional advantageous qualities include:

• Knowledge of the local market (familiarity with Deira, Dubai, is a plus)
• Knowledge of the hospitality industry
• Passion for sales and achieving targets
• Valid driving license

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional experiences to business and leisure travelers with outstanding service, amenities, and value. Our mission is to "fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences worldwide. Join us and be part of a company dedicated to excellence in hospitality.