Customer Relationship Manager jobs in United Arab Emirates

Sales & Customer Engagement:

• Actively promote and sell Great Wall Motors vehicles to walk-in customers and prospective leads.
  

• Conduct professional vehicle presentations and test drives to highlight product features and benefits.
  

• Understand customer requirements and recommend appropriate vehicle models financing options and accessories.
  

• Achieve monthly and quarterly sales targets as set by the management.
  

• Manage the entire sales process from initial contact to deal closure and post-sale follow-up.
  

Customer Relationship Management:

• Build and maintain strong long-term relationships with both new and existing customers.
  

• Ensure a high level of customer satisfaction through consistent communication and service excellence.
  

• Handle customer inquiries and resolve concerns promptly and professionally.
  

Documentation & Process Compliance:

• Ensure accuracy and completeness of all sales documentation including sales agreements loan/finance applications and delivery paperwork.
  

• Coordinate with the finance and insurance teams to facilitate smooth transaction processing.
  

• Maintain up-to-date records in the CRM system for all customer interactions and sales activities.
  

Market & Product Knowledge:

• Stay updated with the latest product features pricing and promotional campaigns of GWM and competitors.
  

• Understand automotive market trends and customer preferences to better position GWM products.
  

• Provide feedback to management on customer needs market trends and competitor activities.
  

• Education: Bachelors degree in Business Administration Marketing or a related field (preferred).
  

• Experience: Minimum 2 years of automotive sales experience (excluding Toyota and Nissan).
  

  • Candidates from luxury or premium retail backgrounds may also be considered if non-automotive.
    

• Driving License: Must hold a valid UAE driving license.
  

• Language: Proficiency in English is required; Arabic speaking is an added advantage.
  

• Knowledge: Strong understanding of the automotive industry vehicle financing options and customer service best practices.
  

• Excellent communication and interpersonal skills.
  

• Strong negotiation and closing abilities.
  

• Customer-oriented with a passion for delivering exceptional service.
  

• Goal-driven and self-motivated with a proactive sales approach.
  

• Professional appearance and conduct.
  

• Ability to work under pressure and meet deadlines.