Client Services Manager jobs in United Arab Emirates

• Full-time
• Sub Division: Corporate Banking Group - Abu Dhabi
• Division: Wholesale Banking

JOB PURPOSE:

To assist the line manager in managing client accounts, portfolios, and relationships for the assigned portfolio; enhance service quality levels; undertake day-to-day activities and client interactions to ensure team objectives are met while maintaining client satisfaction.

ACCOUNTABILITIES:

• Participate in financial analysis of clients and their industries/markets to identify opportunities and risks.

• Support clients in daily transactions, inquiries, and documentation needs.
• Coordinate with departments on credit/facility requests to meet client needs promptly.
• Assist SRMs and RMs in client calls and follow-ups regarding services and requirements.
• Review facility documents and ensure timely submission of renewal or missing documents.
• Convey potential client acquisitions to the line manager, providing client needs and due diligence information for credit assessments.
• Stay informed about local business developments to identify opportunities and contribute to strategic planning.

• Support administrative and transactional activities, including client calls, documentation, pipeline updates, and maintaining records in CRM.
• Manage KYC and compliance requirements in line with bank policies and regulations.
• Assist in managing the deal pipeline and resolving document deficiencies.

• Adhere to departmental policies and procedures to ensure consistent and controlled work processes.
• Monitor service levels, address complaints, and handle account closures and inquiries to ensure customer satisfaction and retention.

• Assist in preparing accurate reports and statements as required.

• Bachelor’s degree in finance, marketing, or related discipline.
• Master’s degree in business administration preferred.

• Strong verbal and written communication skills for collaboration with customers and teams.
• Knowledge of banking sector, FAB’s products, and business strategies.
• Ability to work under pressure and adapt to changing priorities.
• Proficiency in computer systems, banking software, data analysis, and financial modeling.
• Skills in credit analysis and forex trading.
• Minimum of 2 years experience in banking or similar area.