Team Leader - Lobby Lounge - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality provider in the UAE is looking for a Team Leader for the Pearl Lounge. This role involves supervising daily operations, ensuring exceptional guest experiences, and managing feedback with professionalism. Candidates should have experience in luxury 5-star environments, preferably in the UAE, and be fluent in English. The position offers various benefits, including competitive tax-free salary, healthcare coverage, and opportunities for professional development.

Benefits

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance coverage

Paid annual leave entitlement

Qualifications

• Experience in a similar position within a luxury 5-star environment.
• Previous experience in the UAE preferred, international luxury exposure valued.
• Proficiency in additional languages, particularly Russian, advantageous.

Responsibilities

• Supervise daily operations of the Palace Lounge.
• Conduct pre-shift briefings and maintain service standards.
• Address guest inquiries and uphold service excellence.

Skills

Fluent in English

Customer Service Skills

Technical proficiency in Microsoft Office

Empathy and professionalism

Tools

Opera Cloud systems

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job:

An exciting opportunity has arisen for a Team Leader – Pearl Lounge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include:

• Supervise the daily operations of the Palace Lounge, ensuring seamless coordination with all supporting departments to deliver an exceptional guest experience.
• Conduct pre‑shift briefings to communicate updates, reinforce service expectations, and align the team with operational priorities.
• Prepare required reports, maintain accurate records, and carry out regular quality checks and audits to uphold service excellence.
• Address guest inquiries and feedback with professionalism and empathy, ensuring prompt resolution or escalation when appropriate.
• Uphold Jumeirah’s service standards, policies, and procedures, ensuring compliance at all times.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Experience in a similar position within a luxury 5‑star environment.
• Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
• Fluent in English; proficiency in an additional language, particularly Russian, will be regarded as an advantage.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
• Confident and professional in managing guest feedback with empathy, and efficiency.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)