Team Leader - Guest Relations - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group seeks a Guest Relations Team Leader for its Jumeirah Beach Hotel in the United Arab Emirates. The successful candidate will ensure a professional welcome for guests, manage customer complaints, and optimize restaurant reservations. Comprehensive knowledge of products, local licensing laws, and the ability to provide excellent customer service are essential. This role offers a unique opportunity to be part of a leading luxury hospitality brand, known for its exceptional guest experiences.

Qualifications

• Ability to present a professional demeanor to customers.
• Experience in managing customer feedback and complaints.
• Knowledge of local licensing laws.

Responsibilities

• Ensure a welcoming atmosphere for arriving customers.
• Manage bookings and optimize reservations.
• Have thorough knowledge of products and services offered.

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for a Guest Relations Team Leader to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant.
• Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions.
• Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well‑planned events.
• Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience.
• Have a thorough understanding of the brand concept, history, and vision, and be able to explain these to customers when asked.