Guest Relations Team Lead — Luxury Hospitality

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group seeks a Guest Relations Team Leader for its Jumeirah Beach Hotel in the United Arab Emirates. The successful candidate will ensure a professional welcome for guests, manage customer complaints, and optimize restaurant reservations. Comprehensive knowledge of products, local licensing laws, and the ability to provide excellent customer service are essential. This role offers a unique opportunity to be part of a leading luxury hospitality brand, known for its exceptional guest experiences.

Qualifications

• Ability to present a professional demeanor to customers.
• Experience in managing customer feedback and complaints.
• Knowledge of local licensing laws.

Responsibilities

• Ensure a welcoming atmosphere for arriving customers.
• Manage bookings and optimize reservations.
• Have thorough knowledge of products and services offered.

Job description

A prestigious hotel group seeks a Guest Relations Team Leader for its Jumeirah Beach Hotel in the United Arab Emirates. The successful candidate will ensure a professional welcome for guests, manage customer complaints, and optimize restaurant reservations. Comprehensive knowledge of products, local licensing laws, and the ability to provide excellent customer service are essential. This role offers a unique opportunity to be part of a leading luxury hospitality brand, known for its exceptional guest experiences.