Team Leader - Villa - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Villas Team Leader at its renowned property in the UAE. This role involves leading a dedicated team to ensure exceptional guest service during arrivals and stays. The ideal candidate should have up to 2 years of experience in the hospitality sector, preferably within international settings. Responsibilities include team leadership, managing operations, and maintaining service quality. The position offers a supportive environment and competitive tax-free salary in AED.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Internal mobility opportunities

Colleague discounts on food and hotel stays

Comprehensive healthcare coverage

Paid annual leave

Performance-based incentives

Competitive tax-free salary in AED

Qualifications

• Up to 2 years of experience in hospitality, preferably international.
• Experience in an international capacity with cultural understanding.
• Exposure to working in a multicultural team.

Responsibilities

• Lead and motivate the Villas team for seamless service.
• Brief colleagues at the start of shifts on priorities.
• Monitor operations to resolve service delays and guest concerns.
• Maintain records and prepare shift reports for decision-making.
• Conduct regular checks on service quality and policy compliance.

Skills

Project Management Skills

Detail oriented

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for a Villas Team Leader to join Jumeirah Beach Hotel.

Responsibilities

• Lead and motivate the Villas team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision‑making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Exposure to working with a multi‑cultural team
• Project Management Skills
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)