Floor Supervisor

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality management company is seeking a Floor Supervisor to oversee restaurant operations in Dubai. Responsibilities include managing staff, ensuring customer satisfaction, and conducting inventory. Candidates should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of experience in F&B operations, including 1 year in a supervisory role. Strong customer focus and teamwork abilities are essential for this position.

Qualifications

• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role.

Responsibilities

• Handle customers' bill payments and deal with any complaints.
• Oversee work done by all staff members and ensure they follow preparation techniques.
• Greet customers and assist them in selecting menu items.

Skills

Customer Focus

Initiative

Developing and Motivating Others

Teamwork

Commercial Understanding

Decision Making

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description – Floor Supervisor (FLO000011)

Floor Supervisor

Job Number: FLO000011

Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals, the set targets of the brand, and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening/closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying the team's request to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3

Organization

Primary Location