Client Services Manager à Émirats arabes unis

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Following the recent opening of the new Grand Hyatt Dubai Waterpark, our team continues to grow! We are looking for a Sales professional who will focus on presenting and selling our Waterpark offerings.

Identify, prospect, and convert new business leads for daily Waterpark access, targeting B2C, B2B, and DMC segments.

Research and develop new revenue streams, partnership models, and promotional opportunities.

Prepare tailored proposals, negotiate commercial terms, and close sales deals aligned with revenue targets.

Implement strategic sales initiatives to increase market penetration and expand brand visibility.

Maintain an active pipeline of potential partners including tour operators, concierge companies, corporate groups, online platforms, and schools.

Manage and grow relationships with existing partners to maximize repeat business and joint promotional activities.

Participate in regular meetings, trade events, networking sessions, and familiarization trips (FAMs) to strengthen brand presence.

Provide accurate product knowledge, pricing updates, and operational information to partners.

Ensure timely communication and follow-up on all sales enquiries, proposals, and agreements.

Work closely with Marketing to develop targeted campaigns, promotional packages, and seasonal offers.

Coordinate with Waterpark Operations and Front Office teams to ensure seamless guest experiences for partner bookings.

Support Revenue Management with forecasting, market insights, and competitive analysis.

Assist in the development of sales tools, presentations, and digital content that support the Waterpark's commercial strategy.

Track sales performance, conversion rates, and revenue generation against targets.

Maintain accurate CRM records, account documentation, contracts, and activity reports.

Provide weekly and monthly performance updates to the Head of Commercial.

Monitor competitor activity and market trends to support strategic decision-making.

Complimentary meals prepared by our culinary team.

Company-provided transportation for your convenience.

Accommodation arranged by the company.

Exclusive discounts at Hyatt food & beverage outlets across Dubai.

Complimentary stays at Hyatt hotels worldwide — explore the world with us!

Required:

Minimum 2 years of experience in sales, preferably in leisure, attractions, or tourism industries.

Proven track record in B2B or B2C sales with strong negotiation and closing skills.

Experience working with DMCs, travel trade partners, or corporate accounts.

Strong communication, presentation, and interpersonal skills.

Highly motivated, target-driven, and comfortable working independently.

Proficiency in CRM systems and MS Office applications.

Preferred:

Experience in the UAE market, specifically Dubai tourism and attractions sector.

Existing network in travel trade, concierge services, or leisure agencies.