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Service Director - Securities Services and Client Relationship
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Service Director - Securities Services and Client Relationship
Job summary
A leading banking institution in the UAE seeks a Service Director for Securities Services and Client Relationship. The role involves managing operational relationships with institutional clients, enhancing efficiency through process improvements, and collaborating with various teams. Ideal candidates should have extensive experience in securities services, excellent communication skills, and a strong focus on client satisfaction. The position offers opportunities for career development within a dynamic work environment.
Benefits
Qualifications
- Minimum 5 years experience in securities services, custody operations, or institutional banking.
- At least 3 years in a client-facing relationship management or business development role.
- Proven ability to build senior-level client relationships.
Responsibilities
- Manage day-to-day operational relationships with institutional custody clients.
- Lead enquiry resolution and process improvements to enhance efficiency.
- Collaborate with cross-functional teams to ensure seamless delivery.
Skills
Education
What You ll Do
* Manage day-to-day operational relationships with a portfolio of institutional custody clients, ensuring top-tier service and retention
* Build a deep understanding of client structures, operational needs, and market dynamics to offer customized solutions
* Lead enquiry resolution, process improvements, and service automation to enhance efficiency and client satisfaction
* Maintain service plans, client profiles, and conduct structured client calls to proactively address service gaps
* Support new client acquisition by contributing to proposals, presentations, onboarding plans, and implementation roadmaps
* Collaborate with the Head of Client Management to track and convert sales pipeline deals
* Work cross-functionally with operations, onboarding, legal, and compliance teams to ensure seamless delivery
* Stay informed on regulatory changes and securities services trends across GCC and global markets
Candidate Requirements
* Bachelor s degree in Business Management or a related field
* Minimum 5 years experience in securities services, custody operations, or institutional banking
* At least 3 years in a client-facing, relationship management, or business development role within financial services
* Strong knowledge of custody services, fund administration (preferred), and GCC/international market regulations
* Proven ability to build senior-level client relationships and influence internal stakeholders
* Excellent communication, problem-solving, and project coordination skills
* Driven, solutions-oriented, and commercially focused with a track record of client revenue growth
Why Join FAB
* Work with a regional leader in securities services and custody solutions
* Lead high-impact client engagement across global and regional institutional accounts
* Play a key role in strategic onboarding, service innovation, and market expansion
* Enjoy continuous career development in a dynamic and collaborative work environment
About the Company
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a trusted global financial institution. With a presence across key international markets, FAB offers a broad portfolio of services, including custody, fund administration, investment, and private banking. The Securities Services division plays a vital role in supporting institutional clients with best-in-class asset servicing, operations, and governance. At FAB, we empower professionals to lead with purpose, integrity, and innovation.
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Post Details
Company Industry
- Banking
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Director - Securities Services And Client Relationship - First Abu Dhabi Bank Dubai
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