Front Office Team Leader

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company in Dubai seeks a Front Office Team Leader to provide exceptional customer service and ensure memorable guest experiences. The ideal candidate should have a degree in hospitality management and at least two years of relevant experience. This role involves anticipating guest needs, addressing inquiries, and maintaining high standards of grooming and professionalism. Full-time position with no remote work option.

Qualifications

• Minimum two years experience in Front Office.
• Demonstrated leadership skills.
• Personable with excellent grooming standards.

Responsibilities

• Provide professional and customer-focused service to guests.
• Anticipate guest needs and handle inquiries.
• Ensure guest satisfaction and follow up timely.

Skills

Customer-driven

English communication skills

Leadership skills

Proactive

Education

Degree in hospitality management

Job description

As a Front Office Team Leader you are responsible to provide professional and customer focused service to our guests ensuring that their stay will become a memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.

Qualifications

• Should be holding a degree in hospitality management and/or related field
• Minimum two (2) years experience in Front Office preferably with demonstrated leadership skills
• Good English communication skills additional languages would be an advantage
• customer driven and extremely proactive
• Personable and with excellent grooming standards
• Experience fostering collaboration in diverse multicultural teams preferred

Remote Work

No

Employment Type

Full-time