Client Service Representative jobs in United Arab Emirates
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Customer Service Representative
Job summary
A customer service company is seeking a customer service representative to handle inquiries and escalate complaints. This role requires maintaining a calm demeanor despite customer frustrations, processing orders, and ensuring customer satisfaction. The ideal candidate will have a high school diploma and experience in customer support, along with strong computer skills. This position is based in Dubai, UAE and promotes a positive customer service experience.
Qualifications
- Ability to remain calm when customers are frustrated.
- Experience in customer support roles.
- Comfortable using various computer systems.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries.
- Acknowledge and resolve customer complaints.
Skills
Education
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.