Customer Service Representative

Home Appliances; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent home appliance company in Dubai is seeking a customer service representative to manage customer queries and complaints. You will process orders and escalate issues across various channels. The ideal candidate remains calm under pressure and has strong communication skills, along with experience working with computers. This role is crucial for maintaining customer satisfaction and product knowledge.

Qualifications

• Ability to stay calm when customers are frustrated.
• Experience working with computers.
• Strong communication skills (written and verbal).

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing products inside and out to answer questions.

Skills

Calm under pressure

Strong communication skills

Job description

Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Qualifications

• Ability to stay calm when customers are frustrated.
• Experience working with computers.
• Strong communication skills (written and verbal).