Customer Service Representative

LGMCORP FZ-LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service firm in Dubai seeks a Customer Service Representative to enhance customer satisfaction at every touchpoint. You will be the primary contact for inquiries, providing product information and resolving issues. The role includes collaboration with teams to improve service and the opportunity for career growth through training and mentorship. Ideal candidates will possess excellent communication skills and proficiency in CRM software, along with strong problem-solving abilities.

Qualifications

• Strong communication skills to interact effectively with customers.
• Skilled in problem-solving to resolve customer inquiries.
• Experience with customer service tools is essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions using CRM software.
• Resolve customer complaints by identifying root causes.
• Collaborate with teams to improve service delivery.
• Provide product knowledge to customers.
• Participate in training sessions and workshops.
• Meet performance metrics for customer satisfaction.
• Assist in developing customer service policies.
• Engage with customers for feedback and improvement.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in using CRM software

Ability to work in a fast-paced environment

Empathy and patience

Team collaboration skills

Adaptability to learn new systems quickly

Tools

CRM software

Job description

As a Customer Service Representative, you will play a vital role in enhancing our customer experience and ensuring satisfaction at every touchpoint. This position is perfect for individuals who are passionate about helping others and thrive in a dynamic environment. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services.

In this role, you will have the opportunity to grow your career within a supportive team culture that values collaboration and continuous learning. We believe in investing in our employees, offering training programs and resources to help you develop your skills and advance your career. You will work closely with experienced professionals who are committed to mentoring and guiding you through your professional journey.

Your contributions will not only enhance customer satisfaction but also drive our business objectives. As you excel in your role, you will have the chance to take on additional responsibilities, participate in team projects, and potentially move into leadership positions. Join us to be part of a company that values your growth and recognizes your efforts in making a difference in our customers’ lives.

Responsibilities

1. Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided to enhance customer satisfaction.
2. Utilize CRM software to document customer interactions and track issues, ensuring a seamless flow of information and resolution tracking.
3. Resolve customer complaints and issues by identifying the root cause, employing effective problem-solving techniques, and following up to ensure resolution.
4. Collaborate with cross-functional teams to address customer feedback and improve service delivery, fostering a culture of continuous improvement.
5. Provide product knowledge and guidance to customers, ensuring they are well-informed about features, benefits, and usage.
6. Participate in training sessions and workshops to enhance your skills and knowledge, staying updated on industry trends and best practices.
7. Contribute to team goals by meeting or exceeding performance metrics, such as response time and customer satisfaction scores.
8. Assist in the development of customer service policies and procedures, ensuring alignment with company values and objectives.
9. Engage in proactive outreach to customers for feedback, identifying opportunities for service enhancement and relationship building.

Skills

• Excellent verbal and written communication skills to effectively interact with customers and team members.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using CRM software and other customer service tools to manage interactions.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Empathy and patience to understand customer needs and provide personalized assistance.
• Team collaboration skills to work effectively with colleagues across various departments.
• Adaptability to learn new systems and processes quickly in a changing work environment.