Customer Service Representative - Real Estate

Quanterra Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier real estate development company in Dubai is seeking a Customer Service Representative to provide exceptional support to clients. Responsibilities include serving as the main contact for client inquiries, addressing issues, and maintaining records in the CRM system. The ideal candidate will have a Bachelor's degree, at least 2 years of customer service experience in real estate, and strong communication skills. This is a role where client satisfaction is paramount.

Qualifications

• Minimum 2 years of experience in a customer service role, preferably within the real estate sector.
• Proven ability to resolve conflicts effectively.

Responsibilities

• Serve as the primary point of contact for clients via phone, email, and in person.
• Provide accurate information regarding property details and leasing processes.
• Address and resolve client issues promptly.

Skills

Excellent verbal and written communication skills

Strong customer-focused attitude

Ability to handle difficult situations

Proficiency in CRM software

Knowledge of Dubai real estate market

Education

Bachelor's Degree in Business Administration, Communications, or related field

Tools

CRM software

Microsoft Office Suite

Job description

About the job Customer Service Representative - Real Estate

On behalf of our client - a premier real estate development and services company based in Dubai, we are seeking a Customer Service Representative to join their team.

The ideal candidate will be responsible for providing exceptional customer service and support to clients throughout their interaction with the company. This role involves addressing inquiries, resolving issues, and ensuring a high level of client satisfaction across all touchpoints. You will be the key point of contact for clients, managing their concerns efficiently and professionally.

Key Responsibilities:

• Serve as the primary point of contact for clients, handling inquiries via phone, email, and in‑person with professionalism and courtesy.
• Provide accurate and timely information regarding property details, leasing processes, and company services.
• Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests, including maintenance issues, lease agreements, and account inquiries.
• Maintain detailed records of client interactions, transactions, and feedback in the companys CRM system.
• Collaborate with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct follow‑ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies, services, and market trends to provide accurate and up‑to‑date information to clients.

Requirements:

• Bachelors Degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in a customer service role, preferably within the real estate or property management sector.
• Excellent verbal and written communication skills with a strong customer‑focused attitude.
• Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.
• Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of Dubai real estate market trends and regulations is an advantage.