Customer Service Representative

Top Notch Consultancy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics and shipping company in Dubai is seeking a Customer Service Representative to handle customer inquiries and provide accurate shipping information. The ideal candidate should have at least 2 years of customer service experience, preferably in logistics, strong communication skills, and proficiency in CRM software. This role requires attention to detail and problem-solving abilities to ensure customer satisfaction and smooth operations.

Qualifications

• 2+ years of experience in customer service, preferably in the shipping and logistics industry.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of shipping and logistics industry regulations preferred.

Responsibilities

• Responding to customer inquiries and requests in a timely manner.
• Providing accurate information about shipping schedules and rates.
• Coordinating with internal teams to ensure customer requirements are met.

Skills

Excellent communication skills

Strong problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in business, logistics, or related field

Tools

Microsoft Office

Customer Relationship Management (CRM) software

Job description

About the job Customer Service Representative

We are seeking to hire a "Customer Service Representative" for a leading logistics and shipping company in Dubai.

Key Responsibilities:

1- Responding to customer inquiries and requests in a timely manner via phone, email, and other communication channels.
2- Providing accurate and helpful information to customers about shipping schedules, rates, and regulations.
3- Coordinating with internal teams to ensure that customer requirements are met, such as arranging shipments, tracking cargo, and resolving issues.
4- Addressing customer complaints and resolving issues to the customer's satisfaction.
5- Maintaining accurate records of customer interactions and transactions.
6- Proactively identifying opportunities to improve customer service and communicating these to management.
7- Staying up-to-date with industry trends and best practices in customer service.

Qualifications:

High school diploma or equivalent; bachelor's degree in business, logistics, or related field preferred.
2+ years of experience in customer service, preferably in the shipping and logistics industry.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and ability to work under pressure.
Attention to detail and ability to work independently.
Proficiency in Microsoft Office and customer relationship management (CRM) software.
Knowledge of shipping and logistics industry regulations and practices preferred.