Customer Service Representative

dar alrowad; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A customer service company is seeking a customer service representative to handle inquiries and escalate complaints. This role requires maintaining a calm demeanor despite customer frustrations, processing orders, and ensuring customer satisfaction. The ideal candidate will have a high school diploma and experience in customer support, along with strong computer skills. This position is based in Dubai, UAE and promotes a positive customer service experience.

Qualifications

• Ability to remain calm when customers are frustrated.
• Experience in customer support roles.
• Comfortable using various computer systems.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.

Skills

Empathy

Calmness under pressure

Computer proficiency

Education

High school diploma or equivalent

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.