Customer Service Representative

Manpower Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment agency in Dubai is seeking a motivated individual to engage with customers and resolve issues effectively. The position involves communication through various channels, ensuring customer satisfaction, and performing data entry tasks. The ideal candidate should have 1 - 3 years of experience and possess strong verbal and written communication skills, along with the ability to multi-task and organize efficiently. This role offers a dynamic work environment in the heart of Dubai.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and strong communication skills.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work