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Client Service Representative jobs in United Arab Emirates
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Customer Service Representative (Freezone Experience is a MUST)
Tafaseel BPO
Ajman
On-site
AED 60,000 - 120,000
30+ days ago
Sales Manager - New Launch Event
Informa Group Plc.
Dubai
On-site
AED 120,000 - 150,000
Today
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Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsSenior Sales Manager - IT Sales
Intertec Softwares Pvt Ltd
Dubai
On-site
AED 120,000 - 200,000
Today
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Customer Success & Support Manager
CASABOT
Dubai
Remote
AED 120,000 - 160,000
Today
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Sales Manager, Defence and Government - Export
Thales
United Arab Emirates
On-site
AED 200,000 - 250,000
Today
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Senior Sales Manager - New Launch Event
Informa PLC
Dubai
On-site
AED 200,000 - 250,000
Yesterday
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RC RAK, Multi-Property Sales Manager - MICE
The Ritz-Carlton
Ras Al Khaimah
On-site
AED 60,000 - 120,000
Yesterday
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Sales Manager, B2G - EdTech
Michael Page
United Arab Emirates
On-site
AED 220,000 - 300,000
Yesterday
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Global Steel Sales Manager - Middle East & International
Hyosung TNC Corporation
Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Overseas Steel Sales Manager
Hyosung TNC Corporation
Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Sales Manager - New Opening - Hatta
AccorCorpo
Dubai
On-site
AED 60,000 - 120,000
2 days ago
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Sales Manager with Strong Technical AV Background
Encore
Dubai
On-site
AED 120,000 - 160,000
2 days ago
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ARAB SALES MANAGER - HVAC
Jobtrack Management Services
Abu Dhabi
On-site
AED 60,000 - 120,000
2 days ago
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Customer Service Representative
Careers International
Dubai
On-site
AED 60,000 - 80,000
Full time
30+ days ago
Job summary
A service-oriented company in Dubai seeks a candidate to manage warranty claims and ensure timely responses to customer inquiries. Responsibilities include coordinating repairs, maintaining service records, and providing training to retail staff. Ideal candidates will have strong communication skills and a focus on customer satisfaction. This position involves regular interaction with retail accounts and requires a proactive approach to service improvement.
Responsibilities
- Oversee all local regional & international claim processing from submission to resolution ensuring timely responses.
- Respond to customer queries swiftly providing solutions to resolve issues.
- Liaise with repair centers for efficient maintenance services.
- Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE.
- Perform regular store audits to ensure proper product displays.
- Establish and nurture long-term relationships with retail accounts.
Job description
Responsibilities
- Manage warranty claims: Oversee all local regional & international claim processing from submission to resolution ensuring timely responses.
- Maintain a system to track all claims and replacements for all Leclerc Things for Kiddz claims together with the help of internal CRM FreshDesk.
- Handle customer inquiries: Respond to customer queries (End consumer or retail queries coming from each key account) swiftly providing solutions to resolve issues. Maintain a customer feedback log for service improvement.
- Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenance services. Ensure all repairs meet quality standards.
- Maintain service records: Record service activities and resolutions systematically Provide regular service performance reports.
- Assist with troubleshooting: Guide customers with product troubleshooting quickreference troubleshooting documents.
- Provide retail training: Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for new products and services.
- Monitor store visits: Perform regular store audits to ensure proper product displays discuss brand/product level actionable improvement steps.
- Address retail issues: Act promptly on retail concerns providing resolutions within set timeframes. Escalate unresolved issues to senior management.
- Analyze retailer feedback: Collect feedback through surveys and store visits. Use insights to suggest service or product improvements.
- Manage account communications: Handle all service-related correspondence with retail accounts. Maintain an organized record of communications and agreements.
- Build retail relationships: Establish and nurture longterm relationships with retail quarterly checkins to align service goals.
- Develop and implement clear standardized Retail Tags to showcase key product features across major retailers. Include essential information such as warranty period IATA certification and cabin approval status for Gear Category to support & push informed purchasing decisions.
- For Leclerc as brand this will be incredibly important in future going forward for product improvement & development.
- Provide service updates: Share timely updates on new services warranty policies and product enhancements. Maintain a retailer update schedule.
- Follow the key account-level route to visit stores A and B regularly ensuring key stock levels are maintained. Gather retail feedback during visits and promptly communicate insights to management to support timely monthly replenishments and inventory planning.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.