Technical Service Representative - PC

AkzoNobel Corporate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading paints and coatings company in Dubai is seeking a professional who will provide technical support and training for their products. This position requires experience in Protective Coatings within the UAE and includes responsibilities such as conducting site visits, troubleshooting application issues, and delivering training to customers. The ideal candidate should possess NACE / AMPP Level 1 certification, excellent communication skills, and a willingness to travel. A valid driving license is also essential. This role emphasizes a commitment to an inclusive workplace.

Qualifications

• Experience in Protective Coatings in the UAE.
• Be willing to travel at short notice for extended periods.
• Driving License is essential.

Responsibilities

• Provides technical support and training on company products.
• Conducts site visits during product applications.
• Troubleshoots and advises on product applications.

Skills

Excellent communication skills

Computer literacy

Troubleshooting application issues

Time management

Fluency in English

Education

NACE / AMPP Level 1 or equivalent

Tools

Microsoft Office

Job description

About AkzoNobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

Job Purpose

Provides technical support and training on the use and application of company products services equipment and documentation. Supports the successful research and development of prototype materials and roll out of new product ranges.

Key Accountabilities

• Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
• Promotes the positive company image and develops long‑term relations with customers
• Have the knowledge to troubleshoot and advise on PC products application
• Performs site visits during products applications completing standard factual reports accurately and promptly; keeping a daily logbook of all site/project details
• Proactively prevents and solves problems of a technical nature occurring at existing customers
• Conducts and/or assists in the testing process as well as in the implementation of new products and technologies
• Synchronizes own activities with all internal/external customers to ensure required stakeholders are involved in informed decision making
• Maintains allocated technical company equipment in a safe and proper manner
• Liaising between AkzoNobel the owners representative and contractor being a technical mediator between different levels in the contract chain
• Delivers training to customers on the use and application of the PC products equipment and documentation both on‑site at the customers location and within AkzoNobel training centers.
• Troubleshoot application issues at site and demonstrating the required application techniques to the application teams
• Completing standard factual reports accurately and promptly; keeping a daily logbook of all site/project details

Experience

• Holder of minimum NACE / AMPP Level 1 or equivalent
• Experience in Protective Coatings in the UAE.
• Operates to the terms and conditions of employment of Akzo Nobel and within corporate guidelines at all times
• Have excellent communication skills
• Be willing to travel at short notice for extended periods
• Be organised and able to manage own time effectively
• Be fully conversant with Microsoft
• Candidates must be able to use a computer and be competent in Outlook and other Microsoft Office applications
• Candidates should have sufficient computer literacy to be able to use AkzoNobel in‑house systems
• Fluency in English is essential
• Driving License is essential

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.

Requisition ID:47014

Required Experience

Unclear Seniority