Call Center Supervisor jobs in United States

Education/Qualifications

Higher Secondary School Certificate (12th Standard) from a recognised institute is a must. A 3-year Diploma in the relevant discipline, preferably in Facilities Management or Hospitality Management, is desirable.

Must have a good understanding of and experience with business operations in the Facilities Management and/or Cleaning industry.

The following skill set will need to be demonstrated: planned periodic maintenance, staff management, asset life cycles, maintenance scheduling, and a full knowledge of all health and safety regulations including safe use of hazardous chemicals.

Must possess a valid UAE Light Vehicle driving license.

Experience

5-7 years relevant work experience in Facilities Management/Cleaning industry holding a supervisory position in the Middle East.

Excellent communication skills in English; knowledge of other languages will be an advantage.

Customer Service Orientation.

Excellent Presentation Skills.

Good Negotiation Skills.

Good Interpersonal and People Management Skills.

Technology proficient (Word, Excel, PowerPoint presentations, and other applications).

Responsible for working with the Principal Investigators to ensure progress toward objectives, tasks, and timelines based upon goals and objectives of the project.

Manage the work of full-time cleaning operatives whilst maintaining and enhancing aesthetics and minimizing disruption.

Review scope of works, estimates, budgets & schedules ensuring that they accurately reflect the job's cost & schedule.

Identify and anticipate client/customer requirements, expectations, and needs, and respond accordingly.

Coordinate with internal & external resources including department vendors, subcontractors, and clients as required to meet the assigned job's operational needs.

Ensure that the team of cleaning operatives perform to the standard as per the SLA.

Train and assign work to new and continuing employees.

Ensure that the buildings' Health and Safety Policies and Procedures are adhered to at all times.

Provide direction, support, and technical assistance to the community.

Liaise with the ACM and CM on a regular basis, dealing effectively with any problems or complaints that may arise.

Preparation of reports, maintaining records, and carrying out standard cleaning procedures for the managed buildings and grounds in accordance with the ISO standards and Municipal policies.

Monitor progress toward project objectives including facilitating strategic planning, curriculum development, and oversight of regional performance indicators.

Independently conduct performance evaluations including communication with subordinates.

Determine what discipline should be imposed for subordinates with authority to apply such and/or submit/recommend same to higher-level management.

Required Experience:

Manager