Call Center Supervisor jobs in United States

KEY RESPONSIBILITIES:

• Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale chargeback to City Ledger.
• Maintenance of all City Ledger Accounts, including billing posting of receipts.
• Maintenance of Advance Deposits postings and reconciliation.
• Weekly and monthly reconciliation of all Debtors/City Ledger and Advance Deposits subsidiary ledger to the General Ledger Account.
• Ensure compliance with hotel policies, procedures, and relevant legislation.
• Report hazards, risks, and accidents as required.
• Adhere to all relevant Occupational Health & Safety legislation.
• Follow all directives from Senior Management.

KEY TASKS:

• Process all city ledger transactions and transfers daily.
• Match and complete all supportive chargeback authority and travel vouchers to city ledger charges.
• Dispatch processed City Ledger charges to customer Accounts Payable daily and file all supporting documents.
• Reconcile city ledger and advance deposits balances daily with control ledger.
• Process and balance all advance deposits and city ledger payments recorded by the General Cashier daily.
• Match payments against specific invoices/folios, including deductions, and follow up on discrepancies promptly.
• Handle customer inquiries promptly and maintain all correspondence.
• Post all Advance Deposits daily, referencing Guest Reservations number, and acknowledge receipt. Send Daily Summary of Advance Deposits to Reservations and Front Office departments.
• Notify Financial Controller and Assistant Financial Controller of any unverified supportive documents or authorities for each chargeback, City Ledger, or Accounts Receivable.
• Ensure adjustments are documented on proper Adjustment Authority Forms and approved by the Financial Controller and General Manager.
• Generate monthly statements of Accounts Receivable balances for outstanding debtors.
• Prepare weekly aged trial balances for Credit Manager and Financial Controller.
• Maintain in-house City Ledger accounts daily and monthly.
• Attend monthly credit meetings.

Qualifications :

Bachelor Degree.

Previous experience in a 5-star hotel in the UAE preferred.

Additional Information :

Diversity & Inclusion at Accor means welcoming everyone and respecting differences by prioritizing qualities and skills in employment and development opportunities. Our goal is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and promote the development of all people, including those with disabilities.

When applying, please inform us of any specific needs so we can accommodate them.

Remote Work : No

Employment Type : Full-time