Call Center Agent jobs in United Arab Emirates

The travel industry is a strong sector at Criteo, brimming with untapped potential. Our success hinges on cultivating and expanding business with our key and high‑potential clients who hold strategic significance. To maintain and grow our business with these Strategic Accounts, we leverage our position as one of the most trusted AdTech partners in the travel industry. This strong foundation equips us to continue our success story.

• Manage and grow the client relationships (whole client organization up to C‑Level) and drive strategic development for sustainable revenue growth together with two world‑leading airlines and their agencies.
• You will design the growth strategy for and with your clients and transform it into trackable actions to generate significant results, with a clear focus on cross/up‑selling.
• Ensure client retention/satisfaction and position yourself as a trusted advisor to create a true strategic partnership.
• Build strong relationships with internal Criteo stakeholders to position the crucial needs of your clients towards Product, Marketing, Legal and other important departments.
• You will be the functional leader of a virtual team (Account Strategist, Campaign Manager, IT engineer, Business Intelligence and Design).
• You will lead innovative projects to deliver added value to your customers and Criteo.
• Organise customised client workshops to align all stakeholders around the most important strategies and growth drivers to bring the business to the next step.
• Aim to exceed quarterly business targets by providing added value to your clients.

• Based in the UAE/GCC markets
• Proven experience and knowledge of the Middle Eastern/GCC travel industry
• Deep experience, understanding and network resulting from collaboration with HolCos
• Deep knowledge in digital media / AdTech, and the eco‑system around digital advertising strategies (full funnel), plus understanding for Criteo's position in it.
• Bringing different products together to a customised solution architecture is something you are good at.
• Innovation and creativity is part of your strong skill set
• You are passionate about becoming the trusted advisor of key clients, listening to their needs and mastering consultative selling.
• Sense of identifying significant business opportunities and a creative approach to overcome blockers
• Combination of impactful negotiation and influencing skills with an ability to persuade at all levels, both internally and externally.
• Strategic thinking and the ability to translate the strategy into different teams for measurable actions and results.
• A team player with an entrepreneurial attitude and strong will to succeed
• You are also an inspiring leader with clear visions towards internal and external stakeholders
• You combine analytical thinking with bold approaches to take the right decisions
• You have a growth‑mindset
• Within complex and fast‑pacing environments you are focusing on the big picture and the forces who matter to your success contribution

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!

Criteo is a leader in commerce media, helping brands, agencies and publishers create meaningful consumer connections through AI‑powered advertising solutions. We're shaping a more open and sustainable digital future for advertising.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful and forward‑thinking environment. We foster a workplace where everyone is valued and employment decisions are based solely on skills, qualifications and business needs—never on non‑job‑related factors or legally protected characteristics.

• 🏢 Ways of working – Our hybrid model blends home with in‑office experiences, making space for both.
• 📈 Grow with us – Learning, mentorship and career development programmes.
• 💪 Your wellbeing matters – Health benefits, wellness perks and mental health support.
• 🤝 A team that cares – Diverse, inclusive and globally connected.
• 💸 Fair pay and perks – Attractive salary, with performance‑based rewards and family‑friendly policies, plus the potential for equity depending on role and level.
• Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.