Officer- Customer Service

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is looking for an Officer- Customer Service to enhance customer experiences in Dubai. Applicants should have a High School diploma and at least 2 years of experience in the banking industry. Key responsibilities include selling banking products, processing customer inquiries, and ensuring satisfaction levels meet targets. Fluency in English and Arabic is required. The role encompasses working collaboratively in a team while adapting to fast-paced banking environments.

Qualifications

• Minimum of 2 years' relevant experience in the banking sector.
• Flexibility to adapt to changing customer needs.

Responsibilities

• Actively sell and cross-sell banking products to customers.
• Process and assess customer requests including account openings.
• Ensure high levels of customer satisfaction and support.
• Respond efficiently to customer inquiries from the call center.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Strong sales skills

Ability to work in a fast-paced environment

Empathetic approach to customer service

Fluency in English and Arabic

Education

High School diploma or equivalent

Tools

Customer service software

CRM systems

Job description

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.

• Actively sell and cross-sell banking products and services to new and existing customers
• Process and assess customer requests, including account openings, online banking applications, and loan product applications
• Educate customers about automated channels such as ATM, call center, and online banking services
• Attract new customers through personal relations and existing customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking applications
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
• Respond promptly and efficiently to customer inquiries forwarded from the call center
• Collaborate with colleagues and internal stakeholders to resolve customer issues
• Complete mandatory training programs to stay updated on bank products and services
• Adhere to bank policies, processes, and procedures, both internal and external

Qualifications

• High School diploma or equivalent
• Minimum of 2 years' relevant experience in the banking sector
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to work efficiently in a fast-paced environment
• Strong sales skills and proven ability to meet targets
• Knowledge of online and mobile banking platforms
• Empathetic approach to customer service
• Ability to work collaboratively in a team environment
• Flexibility to adapt to changing customer needs and bank procedures
• Fluency in English and Arabic
• Knowledge of local banking regulations and practices in the UAE