Arabic Speaking Customer Service Representative

Driven Properties; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading government services provider in the UAE is looking for a motivated Customer Service Representative. In this role, you will make outbound calls to engage potential clients, introduce the company's services, and qualify leads for further follow-up. The ideal candidate should be fluent in both English and Arabic, possess strong communication skills, and have experience in telesales or customer support. This position offers competitive salary and performance incentives, along with growth opportunities within the organization.

Benefits

Competitive salary + performance incentives

Training on UAE business setup

Career growth opportunities

Supportive work environment

Qualifications

• Fluent in English and Arabic (both written and spoken).
• Previous experience in telesales or customer service is preferred.
• Strong communication and persuasion skills.

Responsibilities

• Make outbound cold calls to potential clients.
• Introduce GovConnect’s services to prospects.
• Qualify leads based on client needs.

Skills

Fluent in English

Fluent in Arabic

Strong communication skills

Persuasion skills

Target-driven

Proactive

Tools

CRM systems

Job description

About GovConnect: GovConnect is your one‑stop partner for all government‑related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation. We simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full‑service execution.

Role Overview

We are seeking a motivated and professional Customer Service Representative to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect’s services, and identifying qualified leads to be handed over to the Manager for closing.

Key Responsibilities

• Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
• Introduce GovConnect’s services and explain the value we bring.
• Qualify leads by understanding client needs, business stage, and requirements.
• Schedule appointments and forward warm leads to the Manager for deal closure.
• Maintain accurate records of leads, calls, and conversations in the CRM system.
• Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
• Support the team with occasional follow‑ups on client documentation or inquiries.
• Participate in social media videos and campaigns to generate leads and build brand awareness.

Benefits

• Competitive salary + performance incentives.
• Training and development on UAE business setup and government services.
• Career growth opportunities within GovConnect and the wider Driven Group.
• A dynamic and supportive work environment.

Requirements

• Fluent in English and Arabic (both written and spoken).
• Previous experience in telesales, customer service, or lead generation (preferably in business setup, real estate, or related industries in the UAE).
• Strong communication and persuasion skills; confident in cold calling.
• Target‑driven and motivated to support the team in meeting sales goals.
• Well‑organized, proactive, and able to manage multiple leads simultaneously.