Customer Service Representative

Deloitte Consulting Firm; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading consulting firm based in Dubai is seeking a Customer Service Representative to provide exceptional support and handle client inquiries. The role involves resolving customer issues, maintaining records, and coordinating with departments to ensure satisfaction. Ideal candidates will have prior experience in customer service, strong communication skills, and a professional attitude. This position offers an opportunity to work in a vibrant environment dedicated to high-quality service.

Qualifications

• Previous experience in customer service or call center roles preferred.
• Good problem-solving abilities and patience when dealing with customers.
• Professional and positive attitude.

Responsibilities

• Handle incoming calls, emails, and messages from customers.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records by updating account information.
• Coordinate with other departments to follow up on requests.
• Ensure customer satisfaction through quality service.

Skills

Communication skills

Interpersonal skills

Problem-solving

MS Office proficiency

Tools

CRM systems

Job description

We are looking for a customer focused and friendly Customer Service Representative to handle client inquiries, provide product/service information, and resolve issues efficiently. The ideal candidate will maintain a high level of professionalism and deliver exceptional customer support.

Key Responsibilities

• Handle incoming calls, emails, and messages from customers.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records by updating account information.
• Coordinate with other departments to follow up on customer requests.
• Ensure customer satisfaction through quality service.
• Prepare daily or weekly customer service reports if required.

Qualifications & Skills

• Previous experience in customer service or call center roles preferred.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and patience when dealing with customers.
• Proficiency in MS Office; familiarity with CRM systems is an advantage.
• Ability to multitask and work under pressure.
• Professional and positive attitude.

How to Apply

Interested candidates should send their resumes for review.

Note

Only applications submitted will be reviewed and considered for shortlisting.