Reservations Agent - Global Contact Centre - Jumeirah Group & Corporate

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality company seeks a Reservations Agent for their Global Contact Centre. In this role, you will represent the brand, ensure quality service, and manage reservation tasks effectively. The ideal candidate should have solid experience in room reservations, be fluent in English, and possess strong communication skills. Benefits include comprehensive healthcare, competitive salary, and opportunities for professional development. Join and thrive in a supportive and inclusive environment.

Benefits

Learning & Development programmes

Colleague discounts

Company-provided shared accommodation

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• Solid room reservations experience, preferably within a luxury environment.
• Fluent in English, Arabic or Russian beneficial but not essential.
• Confident with PMS systems and general reservation software.

Responsibilities

• Represent the Jumeirah brand and promote business values.
• Manage reservation tasks and complete payment requests.
• Stay updated on required information and drive progress on performance objectives.

Skills

Room reservations experience

Fluency in English

PMS systems (Opera Cloud)

Communication skills

Teamwork

Flexibility

Tools

MS Office

Omni-channel platforms

General reservation software

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job

An exciting opportunity has arisen for a Reservations Agent - Global Contact Centre to join Jumeirah Group & Corporate. The main duties and responsibilities of this role include:

• Represent the Jumeirah brand, demonstrate all Hallmarks, and promote business values in every interaction.
• Promote all Jumeirah properties and services, upsell when suitable, and support revenue goals while meeting targets for revenue, quality, customer service, and productivity.
• Meet required standards for external reservation audits, handle customer and partner queries across all channels within agreed response times, and maintain accurate customer data.
• Stay updated on required information and training, drive progress on Individual Performance Objectives, and ensure reservation quality requirements are met.
• Manage reservation tasks such as filing, complaint handling, and daily report updates, and complete payment requests while following company payment policies.
• Support team operations by taking on reasonable tasks that help maintain smooth and efficient workflow.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Solid room reservations experience, preferably within a luxury environment.
• Fluent in English, with Arabic or Russian as an added benefit but not essential.
• Confident with PMS systems such as Opera Cloud, MS Office, omni-channel platforms, and general reservation software.
• Communication skills across email and telephone, strong teamwork, and flexibility with changing business needs.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)