Banking Customer Service Officer – Sales & Growth

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is looking for an Officer- Customer Service to enhance customer experiences in Dubai. Applicants should have a High School diploma and at least 2 years of experience in the banking industry. Key responsibilities include selling banking products, processing customer inquiries, and ensuring satisfaction levels meet targets. Fluency in English and Arabic is required. The role encompasses working collaboratively in a team while adapting to fast-paced banking environments.

Qualifications

• Minimum of 2 years' relevant experience in the banking sector.
• Flexibility to adapt to changing customer needs.

Responsibilities

• Actively sell and cross-sell banking products to customers.
• Process and assess customer requests including account openings.
• Ensure high levels of customer satisfaction and support.
• Respond efficiently to customer inquiries from the call center.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Strong sales skills

Ability to work in a fast-paced environment

Empathetic approach to customer service

Fluency in English and Arabic

Education

High School diploma or equivalent

Tools

Customer service software

CRM systems

Job description

A leading bank in the UAE is looking for an Officer- Customer Service to enhance customer experiences in Dubai. Applicants should have a High School diploma and at least 2 years of experience in the banking industry. Key responsibilities include selling banking products, processing customer inquiries, and ensuring satisfaction levels meet targets. Fluency in English and Arabic is required. The role encompasses working collaboratively in a team while adapting to fast-paced banking environments.