Officer- Customer Service

First Abu Dhabi Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is looking for an enthusiastic Officer- Customer Service to join their Dubai team. This role involves providing exceptional support to clients, selling banking products, and ensuring customer satisfaction. Candidates should have a minimum of 2 years' experience in banking, strong interpersonal skills, and fluency in both English and Arabic. The position requires adherence to bank policies and a collaborative team spirit.

Qualifications

• Minimum of 2 years' relevant experience in the banking sector.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of online and mobile banking platforms.

Responsibilities

• Actively sell and cross-sell banking products and services.
• Educate customers about automated channels.
• Ensure high levels of customer satisfaction.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Strong sales skills

Proficiency in customer service software and CRM systems

Fluency in English and Arabic

Education

High School diploma or equivalent

Job description

• Division: Personal, Wealth & Business Banking

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.

• Actively sell and cross-sell banking products and services to new and existing customers
• Process and assess customer requests, including account openings, online banking applications, and loan product applications
• Educate customers about automated channels such as ATM, call center, and online banking services
• Attract new customers through personal relations and existing customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking applications
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
• Respond promptly and efficiently to customer inquiries forwarded from the call center
• Collaborate with colleagues and internal stakeholders to resolve customer issues
• Complete mandatory training programs to stay updated on bank products and services
• Adhere to bank policies, processes, and procedures, both internal and external

Qualifications

• High School diploma or equivalent
• Minimum of 2 years' relevant experience in the banking sector
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to work efficiently in a fast-paced environment
• Strong sales skills and proven ability to meet targets
• Knowledge of online and mobile banking platforms
• Empathetic approach to customer service
• Ability to work collaboratively in a team environment
• Flexibility to adapt to changing customer needs and bank procedures
• Fluency in English and Arabic
• Knowledge of local banking regulations and practices in the UAE

Job Location