Customer Support Specialist

Deloitte Consulting Firm; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading consulting firm based in Dubai is seeking a Customer Service Representative to provide exceptional support and handle client inquiries. The role involves resolving customer issues, maintaining records, and coordinating with departments to ensure satisfaction. Ideal candidates will have prior experience in customer service, strong communication skills, and a professional attitude. This position offers an opportunity to work in a vibrant environment dedicated to high-quality service.

Qualifications

• Previous experience in customer service or call center roles preferred.
• Good problem-solving abilities and patience when dealing with customers.
• Professional and positive attitude.

Responsibilities

• Handle incoming calls, emails, and messages from customers.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records by updating account information.
• Coordinate with other departments to follow up on requests.
• Ensure customer satisfaction through quality service.

Skills

Communication skills

Interpersonal skills

Problem-solving

MS Office proficiency

Tools

CRM systems

Job description

A leading consulting firm based in Dubai is seeking a Customer Service Representative to provide exceptional support and handle client inquiries. The role involves resolving customer issues, maintaining records, and coordinating with departments to ensure satisfaction. Ideal candidates will have prior experience in customer service, strong communication skills, and a professional attitude. This position offers an opportunity to work in a vibrant environment dedicated to high-quality service.