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IT Desktop Support Technician
Job summary
An IT recruitment company is seeking a Desktop Support Technician in Paarl to provide reliable IT support to end-users. The role includes troubleshooting hardware/software issues and managing IT tickets. Candidates should have 1-3 years of desktop support experience, strong Windows/macOS and Office 365 knowledge, and excellent customer service skills. This position is crucial for maintaining a secure IT environment within the organization.
Qualifications
- 1-3 years’ experience in desktop support or help desk.
- Basic understanding of networking and IT security.
- Strong problem-solving ability.
Responsibilities
- Provide Tier 1–2 technical support.
- Set up and maintain workstations and software.
- Assist with basic network support.
- Manage IT tickets and documentation.
Skills
Tools
We are looking for a Desktop & Technical Support professional in Paarl, to provide reliable IT support to end-users and group companies.
The role focuses on resolving hardware, software, and network issues while ensuring a secure and efficient IT environment.
- Provide Tier 1–2 technical support (desktop, laptops, printers, mobile devices).
- Set up and maintain workstations, software, and security updates.
- Assist with basic network support (Wi-Fi, VPN, connectivity).
- Support CCTV and access control systems.
- Manage IT tickets, documentation, and knowledge base updates.
- Support user accounts (onboarding/offboarding, access, passwords).
- Assist the Group support department with technical issues and escalations.
- Liaise with service providers and manage SLA performance.
- Prepare weekly and monthly incident/status reports.
Essential:
- 1–3 years’ experience in desktop support or help desk.
- Good knowledge of Windows/macOS and Office 365.
- Basic understanding of networking and IT security.
- Strong troubleshooting and customer service skills.
- Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems.
- IT certifications (CompTIA A+, Network+).
- Experience supporting remote/hybrid users.
- Strong problem-solving ability
- Customer-focused and service-driven
- Well organised with good time management
- Detail-oriented and able to work independently and in a team
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.