Remote Customer Service Pro - Growth, Perks & Impact

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A customer service-focused company is seeking enthusiastic Customer Service Representatives in Johannesburg. The role involves handling inquiries via various channels and providing excellent support. Ideal candidates have strong English skills, problem-solving abilities, and at least one year of remote customer service experience. The position offers numerous perks including performance-based increases, health stipends, and a permanent work-from-home setup. Apply now to join a supportive team where your contributions make a difference.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Personally owned PC or laptop with an i5 processor or equivalent.
• Minimum of 15 Mbps for both upload and download internet speed.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and/or social media.
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses that reflect our service standards.

Skills

Proficiency in English (both written and verbal)

Problem-solving skills

Excellent communication skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

A customer service-focused company is seeking enthusiastic Customer Service Representatives in Johannesburg. The role involves handling inquiries via various channels and providing excellent support. Ideal candidates have strong English skills, problem-solving abilities, and at least one year of remote customer service experience. The position offers numerous perks including performance-based increases, health stipends, and a permanent work-from-home setup. Apply now to join a supportive team where your contributions make a difference.