Quality Control jobs in South Africa

Reports To: Chief Operations and IT Officer

The Supply Chain Manager is responsible for overseeing and managing the end-to-end Supply Chain and Annuity Logistics operations for the Office Automation Solutions division. This includes strategic planning, procurement, stock management, supplier liaison, logistics, warehousing, costings, and reporting. The role ensures the smooth and efficient flow of goods while maintaining optimal inventory levels and supporting annuity streams. The incumbent will also oversee franchise support, staff development, process control, and ensure compliance with Delegation of Authority (DOA), ISO standards, and JSE control requirements.

• Strategic purchasing, forecasting, and backorder management
• Supplier and logistics partner relationship management
• Comprehensive inventory and stock control oversight
• Management of warehouse and shipping operations
• Oversight of agent account reconciliations and rate reviews
• Weekly and monthly reporting, including KPIs and board-level summaries
• Budget development and control for annuity and supply chain operations
• Oversight of annuity product and price list management
• Streamlining operational processes across annuity and support teams
• Management of franchise-related processes (orders, returns, invoicing, credit notes)
• Staff leadership, development, and departmental process improvement
• Compliance with DOA, JSE control requirements, and ISO procedures

1. Purchasing, Forecasting & Backorder Management

   Manage international and local procurement using Athena and partner portals

   Ensure purchase approvals are in line with DOA

   Coordinate weekly sea freight and ad hoc airfreight shipments

   Use forecasting tools and stock data to maintain optimal inventory levels

   Maintain accurate ETDs/ETAs and control backorders

   Serve as the key point of contact for local and international suppliers

   Monitor purchase orders and franchise procurement activities

   Track product availability, backorders, and delivery timelines

2. Inventory Management

   Liaise with product and marketing teams for inventory planning

   Collaborate with the Shipping Costing Controller for urgent stock needs

   Conduct forecasting meetings and prepare stock write-off reports

   Investigate inventory discrepancies and ensure accurate costings

3. Shipping & Warehouse Operations

   Oversee end-to-end shipping and warehousing activities

   Supervise warehouse personnel and ensure accurate reporting

4. Agent Account Management

   Review and validate service provider invoices

   Conduct bi-annual rate comparisons and negotiate improved terms

5. Reporting & KPI Management

   Generate daily and monthly supplier and PO reports

   Compile board-level summaries and stock segment analyses

   Track KPIs and provide explanations for variances

6. Budgeting & Financial Oversight

   Set and manage budgets for annuity, franchise annuity, supply chain, and warehousing

   Monitor performance against budget and report on variances

7. Operational Improvements

   Identify and implement process improvements and automation opportunities

   Update and optimize departmental roles and workflows

   Ensure compliance with franchise invoicing, stock returns, and credit note processes

   Oversee support team performance and maintain service excellence

8. Staff & Process Development

   Lead and develop supply chain and support teams

   Drive continuous improvement and adherence to processes and controls

9. ISO & JSE Control

   Maintain and update ISO procedures and departmental objectives

   Ensure compliance with all JSE-related controls and governance

Bachelors degree in Supply Chain Management, Logistics, Operations Management, or related field (essential)

Postgraduate qualification or certification in Supply Chain, Logistics, or Procurement (preferred)

ISO and/or JSE compliance training or certification (advantageous)

Minimum 10+ years in a supply chain or logistics management role

Proven experience in procurement, shipping, warehousing, and inventory management

Experience in annuity-based product and consumable logistics (advantageous)

Strong track record in budget and KPI management

Exposure to office automation or tech distribution sectors (advantageous)

Proficient in ERP systems (e.g., Athena, Just Enough, SAP, Oracle)

Advanced Excel skills and strong analytical capability

Knowledge of forecasting tools and inventory planning systems

Understanding of import/export regulations and logistics documentation

Strong leadership and team management

High attention to detail and problem-solving ability

Excellent negotiation and communication skills

Ability to manage multiple priorities under pressure

Financial and commercial acumen

Process-oriented with a focus on continuous improvement

Valid drivers license

Willingness to travel domestically and internationally if required

South African citizenship or valid work permit