Media à Afrique du Sud

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Spearhead Customer On Boarding & Remediation Activities by:

• Executing the bank’s strategy in respect of Customer On-Boarding, Maintenance & Remediation.
• Reviewing the KYC pack and ensures compliance with the Bank’s minimum requirements for customer on boarding.
• Being the contact person for the RM/Personal Banker/Universal Banker in respect of KYC and customer on boarding requirements.
  
  

Job Description

Key Responsibilities

• Supports the business in the end-to-end processing of account opening and maintenance.
• Receives and process fit account application forms, documents and information required to build the customer KYC file.
• Identifies all potential issues and escalate appropriately to avoid delays in the process.
• Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to capturing and authorizing (as may be appropriate).
• Reviews any adverse information and escalate adverse media to Branches through the Relationship Manager/Personal Banker/ Universal Bank for appropriate review, discounting and sign off.
• Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.
• Proactively spot KYC issues in respect of any request/transaction.
• Ensure that client expectations are set against the defined Service Level Agreements SLAs) and that these SLAs are managed and always met.
• Complies with all policies and procedures required by the bank.
• Perform all other duties as reasonably assigned.
• Ensure all Gap analysis on accounts to be remediated is completed and communicated to RM’s/PB’s/Universal Bankers, receive information and update files and systems.
• Support with regular reporting to Head of Financial Crime in respect of Turn Around Time and adherence to Service Level requirements for customer on boarding.
• Periodically assist line manager to brief the Head of Financial Crime on the control areas of concern within their environment; and agree on action/ remedial actions to improve performance
• Maintains records of all Reputational Risk Forms / PEP / High Risk / Special Customer and Adverse Media approvals obtained.
• Diarize any regular monitoring required as part of on-boarding conditions and initiating related customer reviews where necessary.
• Supports the team in the on-going monitoring of the accounts, by providing guidance in respect of business and transactions.
• Escalate any irregular / non-compliant files to senior management, including Compliance
  
  

Preferred Education

• Diploma in Business Studies or Business Administration or equivalent in any Business-related field.
  
  

Preferred Experience

• Minimum 1-year relevant experience or equivalent of 1 year bank-related experience.
  
  

Knowledge And Skills

• Good knowledge of KYC, CDD regulations and principles - both from a Central Bank of Seychelles perspective as well as from a Group perspective.
• Able to understand customers’ business and the fundamentals of a business structure.
• Able to work under pressure, prioritize tasks and meet deadlines in time-critical environments.
• Good team player and able to work closely with team members as one team to deliver excellent performance.
• Good communication skills and the ability to explain complex models/ concepts in simple terms.
• Adapt and respond to change.
• Prior experience of handling customer KYC, including complex customer types and structures.
• Service-driven and Customer-relationship management skills.
• Understanding of Absa’s governance process.
• Understanding of Absa policies.
• Broad understanding of technology used in customer on-boarding including on-going monitoring and review.
  
  

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)