Marketing jobs in South Africa

The consultant will provide intermediary services, including administrative and marketing support, across the Life Operations business. The role aims to create a client experience that feels convenient, effortless, and personal, tailored to each client.

Work shifts will rotate weekly among the team, between 7am and 7pm on weekdays and on Saturdays. These hours may change in the future depending on business growth and needs.

• Matric
• A 3-year tertiary qualification (Degree/BTech) relevant to business

• 2+ years in a call center and back-office processing is advantageous
• Experience in client service environments is beneficial

• Self-motivated with strong relationship management and communication skills
• Relationship management skills
• Good business acumen
• Can-do attitude, challenging conventions
• Knowledge of customer experience techniques
• Knowledge of financial institutions (advantageous)
• FAIS and FICA knowledge (advantageous)

• Ability to perform under constant pressure
• Accuracy and attention to detail
• Organizational and prioritization skills
• Team player
• Integrity and customer-centric approach
• Strong communication skills
• Proactive thinking
• Client centricity
• Results-driven

• Provide administrative and marketing intermediary services
• Ensure information complies with legislative requirements
• Deliver exceptional telephonic and online client service
• Proactively contact clients or leads
• Manage daily operations, including processes, systems, and projects

• Engage professionally across channels
• Own customer requests from start to finish
• Escalate issues as needed
• Provide product and service information
• Research and resolve complaints
• Route calls appropriately
• Document interactions
• Follow up on calls
• Maintain service level standards
• Handle complex complaints beyond junior staff capabilities

• Coordinate with team members to meet targets
• Mentor junior employees if assigned
• Implement policies and procedures
• Build stakeholder relationships

• Use software to document interactions and identify trends
• Recommend process improvements
• Report system failures and customer call trends

• Master product features and benefits to address customer queries and complaints