Learning Development jobs in South Africa

Job summary

A nonprofit service organization is seeking a Clinical Supervisor responsible for training and overseeing staff in a crisis intervention environment. The role involves ensuring effective crisis management and quality assurance, with duties that include training on call handling and maintaining community partnerships. Candidates should possess a Master's degree in psychology or counseling and have prior experience in crisis situations. This position offers a full-time schedule with benefits and opportunities for professional growth.

Benefits

Qualifications

• Master’s degree in a relevant field required.
• Two years’ experience working with individuals in crisis preferred.
• Telephone assessment or help line experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms.

Responsibilities

• Train and supervise professional staff in call handling skills.
• Ensure adherence to staff requirements and policies.
• Engage scheduling team for 24/7 coverage.
• Track monthly call and data performance.
• Share in networking with behavioral health providers.