Retail Manager

Weylandts Furniture Cape Town Ltd; Johannesburg; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A leading furniture retailer in Johannesburg seeks a dynamic Retail Manager to lead showroom operations. This role emphasizes driving sales performance, enhancing customer satisfaction, and cultivating a high-performing sales team. Candidates should have at least 5 years of experience, with 3 years in management, along with relevant qualifications. The company offers opportunities for growth while maintaining brand standards and delivering exceptional customer experiences.

Qualifications

• Minimum 5 years of work experience, with at least 3 years in a senior management role.
• Previous experience in a consumer-focused retail environment.
• Strong track record of achieving and exceeding sales targets.

Responsibilities

• Drive a strong sales culture through daily coaching and performance conversations.
• Build and lead a high-energy, customer-focused team.
• Drive store performance to meet and exceed sales and gross profit targets.

Skills

Sales leadership

Customer experience improvement

Team motivation

Financial acumen

Communication skills

Education

Relevant tertiary qualification (Diploma or degree)

Grade 12 / Matric

Tools

POS systems

Stock management systems

Job description

Role Overview

We are looking for a dynamic, customer-focused Retail Manager to lead one of our showrooms. This role is primarily focused on driving sales performance, elevating customer satisfaction, and motivating a high-performing sales team. While operational oversight remains important, the emphasis is leadership, coaching, and building a strong sales culture that consistently delivers exceptional customer experiences.

This position will be based in Fourways, Gauteng.

Key Responsibilities

Sales Leadership & Customer Experience

• Drive a strong sales culture through daily coaching, clear targets, and performance conversations
• Motivate the sales team to consistently deliver exceptional customer experience
• Maintain a premium, customer-centric environment aligned to the Weylandts brand

People Leadership & Team Development

• Build and lead a high-energy, customer-focused team
• Conduct regular coaching, on-the-floor training and development conversations
• Create a performance-driven environment with clear expectations, accountability and feedback
• Role-model positive leadership behaviours and foster a culture of collaboration and excellence
• Manage staffing, succession planning, motivation, and retention

Financial Management

• Drive store performance to meet and exceed sales and gross profit targets
• Ensure disciplined discount management
• Manage operating expenses in line with budgets

Brand, Standards & Visual Execution

• Uphold exceptional Visual Merchandising standards and overall brand aesthetic
• Maintain showroom cleanliness and presentation
• Ensure consistent execution of in-store experience standards (including music, staff dress code, and customer interaction)

Operational Oversight

• Oversee the effective execution of sales, POS, stock management, VM, and back-of-house processes
• Ensure compliance with company policies and internal terms and conditions
• Support effective stock control through leadership oversight, not hands-on involvement

What you bring

• Grade 12 / Matric
• Relevant tertiary qualification (Diploma or degree)
• Minimum 5 years of work experience, with at least 3 years in senior management role
• Previous experience in a consumer-focused retail environment
• Strong track record of achieving and exceeding sales targets
• Excellent financial acumen - analyzing and interpreting sales figures, understanding financial indicators and budget management
• Proficient in working with different systems and technology, including POS and stock management systems
• Available to work retail hours, including weekends and public holidays
• Valid driver’s license and own vehicle essential

Competencies and behaviours for success

• High-energy, self-driven leader passionate about sales and customer experience
• Strong communication and coach with the ability to align team to business objectives
• Committed to delivering a consistent, premium customer experience
• Collaborative mindset and works effectively with EXCO and senior management
• Focused on maintaining brand standards while driving high performance