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Customer Service / Sales Support Virtual Assistant
Job summary
A growing home cleaning company is seeking a dedicated Remote Virtual Assistant to manage customer inquiries and coordinate with cleaning teams. Ideal candidates will have 2+ years of customer service experience, excellent English communication skills, and be available during EST business hours. This full-time role offers competitive pay based on experience and opportunities for professional growth.
Benefits
Qualifications
- 2+ years customer service experience, preferably in home services.
- 1+ years experience as a virtual assistant or in remote work.
- Flexibility to be available during EST business hours.
Responsibilities
- Manage customer inquiries via phone, email, and chat.
- Schedule and confirm cleaning appointments.
- Coordinate with cleaning teams for optimal service delivery.
Skills
Tools
Are you passionate about delivering exceptional customer service and helping busy families reclaim their time?
We're a rapidly growing home cleaning company seeking a dedicated Virtual Assistant to join our team.
You'll be the voice of our brand, ensuring every customer interaction exceeds expectations while supporting our cleaning teams. This is a fully remote position.
- Manage customer inquiries via phone, email, and chat
- Schedule and confirm cleaning appointments
- Coordinate with cleaning teams for optimal service delivery
- Handle inbound and outbound sales and follow ups
- Assist with quality assurance and customer feedback
- Interview and onboard cleaners for team
- 2+ years customer service experience (home services preferred)
- 1+ years virtual assistant or remote work experience (US Based)
- Excellent English communication (written and verbal)
- Experience with scheduling software and CRM systems
- Available during EST business hours (flexibility required)
- Sales experience (inbound / outbound) strongly preferred
- Problem-solving mindset with attention to detail
- Competitive hourly rate ($5-7USD / hour based on experience)
- Performance bonuses and growth opportunities
- Professional development and training
- Supportive team environment
- Long-term career growth potential
- This is a full-time remote position with opportunities for advancement as we continue to grow.
- Ready to make a difference in people's lives while building your career?
Apply now. Job Type: Full-time Pay: R88,57 - R,50 per hour Work Location: In person
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.