Call Center Agent

Hirexe; Gauteng; Remote; ZAR 427 000 - 599 000; Full time

Job summary

A remote customer service company is seeking a Call Center Agent to assist U.S. clients. This entry-level position requires at least 1 year of call center experience and excellent communication skills. Candidates must be available to work U.S. Pacific Standard Time hours and have a reliable internet connection. Join a supportive team environment with growth opportunities.

Benefits

Fully remote position

Supportive, collaborative work environment

Opportunity for professional growth

Qualifications

• Minimum 1 year of call center experience in a customer service or support environment.
• Must be able to work U.S. Pacific Standard Time (PST) hours.
• Immediate availability to start.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, or chat.
• Accurately log and manage call information in the system.

Skills

Excellent verbal and written English communication skills

Strong attention to detail

Problem-solving abilities

Tools

CRM or ticketing tools (e.g., Zendesk, HubSpot, Salesforce)

Job description

Remote Call Center Agent (U.S. Client | PST Hours)

Location : Remote (South Africa-based applicants)

Work Hours : U.S. Pacific Standard Time (PST)

Availability : Immediate Start

Experience Required : Minimum 1 year in a call center environment

About the Role

We're looking for a motivated and reliable Call Center Agent to join a U.S.-based company's remote support team.

This role is ideal for someone with strong communication skills, a customer‑first attitude, and the ability to handle calls efficiently and professionally.

You’ll be responsible for assisting customers with inquiries, troubleshooting basic issues, and ensuring each interaction leaves a positive impression.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries via phone, email, or chat
• Accurately log and manage call information in the system
• Follow call scripts and adhere to company communication standards
• Escalate complex issues to the appropriate departments when needed
• Meet or exceed daily performance and quality metrics

Requirements

• Minimum 1 year of call center experience (customer service or support environment)
• Excellent verbal and written English communication skills
• Must be able to work U.S. Pacific Standard Time (PST) hours
• Reliable internet connection and quiet remote workspace
• Strong attention to detail and problem‑solving abilities
• Immediate availability to start

Preferred Skills (Not Required)

• Experience supporting U.S.-based clients
• Familiarity with CRM or ticketing tools (e.g., Zendesk, HubSpot, Salesforce)

Why Join

• Fully remote position
• Opportunity to work with a U.S.-based team
• Supportive, collaborative work environment
• Room for growth and professional development

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Medical Practices