Customer Success Manager (Remote – South Africa)

Everyangle; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A fast-growing Vision AI company is seeking a remote Customer Success Manager in South Africa. You will own the customer journey, ensuring clients achieve measurable ROI and manage pilots. Ideal candidates have over 3 years in SaaS customer success. This position offers the chance to impact AI in retail significantly.

Qualifications

• 3+ years in SaaS customer success or account management.
• Experience in managing client relationships.
• Strong ability to translate technical insights into business outcomes.

Responsibilities

• Own the customer journey from onboarding to deployment.
• Ensure measurable ROI for clients.
• Manage multiple concurrent pilots.

Skills

SaaS customer success

Account management

Data analysis

Technical insights translation

Job description

Customer Success Manager (Remote – South Africa)

Company : EVERYANGLE

Compensation : $30, USD annual base + up to $10, USD performance bonus

Type : Full-time | Remote

About EVERYANGLE

EVERYANGLE is a fast-growing Vision AI company helping global retailers and hospitality groups unlock real‑world insights from their in‑store cameras.

Our platform transforms everyday CCTV feeds into AI‑powered analytics that help brands like IKEA, H&M, and Sleep Number understand customer flow, optimize queues, improve staffing, and boost conversion.

We’re scaling fast and looking for a Customer Success Manager (CSM) based in South Africa to help us deliver world‑class experiences to our enterprise clients.

The Opportunity

As our new CSM, you’ll own the customer journey — from pilot onboarding through to deployment and expansion.

You’ll ensure every client sees measurable ROI, manage multiple concurrent pilots, and act as the bridge between Sales, Product, and Solutions Engineering.

If you’ve got 3+ years in SaaS customer success or account management, love translating technical insights into business outcomes, and want to help shape the future of AI in retail — this role is for you.

What You'll Do

Lead pilot onboarding, define success metrics, and manage delivery timelines.