Customer Service / Sales Support Virtual Assistant

Maple Maids Cleaning; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A growing home cleaning company is seeking a dedicated Remote Virtual Assistant to manage customer inquiries and coordinate with cleaning teams. Ideal candidates will have 2+ years of customer service experience, excellent English communication skills, and be available during EST business hours. This full-time role offers competitive pay based on experience and opportunities for professional growth.

Benefits

Competitive hourly rate ($5-7 USD/hour)

Performance bonuses

Professional development and training

Qualifications

• 2+ years customer service experience, preferably in home services.
• 1+ years experience as a virtual assistant or in remote work.
• Flexibility to be available during EST business hours.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Schedule and confirm cleaning appointments.
• Coordinate with cleaning teams for optimal service delivery.

Skills

Customer service experience

Excellent English communication

Problem-solving mindset

Scheduling software experience

Sales experience

Tools

CRM systems

Job description

Are you passionate about delivering exceptional customer service and helping busy families reclaim their time?

We're a rapidly growing home cleaning company seeking a dedicated Virtual Assistant to join our team.

You'll be the voice of our brand, ensuring every customer interaction exceeds expectations while supporting our cleaning teams. This is a fully remote position.

WHAT YOU'LL DO:

• Manage customer inquiries via phone, email, and chat
• Schedule and confirm cleaning appointments
• Coordinate with cleaning teams for optimal service delivery
• Handle inbound and outbound sales and follow ups
• Assist with quality assurance and customer feedback
• Interview and onboard cleaners for team

WHAT WE'RE LOOKING FOR:

• 2+ years customer service experience (home services preferred)
• 1+ years virtual assistant or remote work experience (US Based)
• Excellent English communication (written and verbal)
• Experience with scheduling software and CRM systems
• Available during EST business hours (flexibility required)
• Sales experience (inbound / outbound) strongly preferred
• Problem-solving mindset with attention to detail

WHAT WE OFFER:

• Competitive hourly rate ($5-7USD / hour based on experience)
• Performance bonuses and growth opportunities
• Professional development and training
• Supportive team environment
• Long-term career growth potential
• This is a full-time remote position with opportunities for advancement as we continue to grow.
• Ready to make a difference in people's lives while building your career?

Apply now. Job Type: Full-time Pay: R88,57 - R,50 per hour Work Location: In person