lavori in località Cape Town (Sud Africa)

The Owner Relations Officer is responsible for championing the owner’s relationship within the assigned portfolio.

Key responsibilities include:

1. Building and maintaining relationships with property owners through active communication regarding their investment performance, regulatory, policy, and operational updates.
2. Responding to all communications related to the portfolio promptly:

• Phone calls: Answer within 3 rings or 2 minutes during business hours.
• Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or within 12 hours outside of working hours.
• Internal communications: Monitor Slack & Internal Emails, respond within 2 minutes for urgent items and within 30 minutes for non-urgent items, or within the first hour of the next scheduled shift for non-urgent items outside office hours.

• Participating in and contributing to the improvement of company procedures and processes.
• Following all procedures, guidelines, laws, and regulations.
• Promoting a professional, respectful, and safe working environment.

• Experience in Hospitality, Business Administration, Marketing, Communications, or related fields.
• Minimum 1-2 years in hospitality with team lead or supervisory experience.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage multiple projects effectively.
• Proficiency with project management software and tools.
• Ability to build and maintain strong client and stakeholder relationships.
• Understanding of financial reports, P&L statements.
• Flexibility to work EST hours between 8am and 10pm, including weekends and holidays.
• Ability to work remotely with reliable high-speed internet.
• Language proficiency: Advanced or Professional in English.

• Effective verbal and written communication skills in English.
• Self-motivated with strong multitasking abilities.
• Adaptability to changing priorities and environments.
• Professional demeanor and excellent time management.
• Resilient, with a proactive, get-it-done attitude under pressure.
• Creative problem-solving skills using innovative approaches.