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Maintenance, Bookings & Finance Coordinator (Serviced Accommodation & Property Management)
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Maintenance, Bookings & Finance Coordinator (Serviced Accommodation & Property Management)
Job summary
A property management company in South Africa is seeking a reliable Maintenance, Bookings & Finance Coordinator to oversee guest communications, handle maintenance issues, and prepare financial reports. The ideal candidate should have a background in customer service or property management and strong communication skills.
Qualifications
- Prior experience in customer service or property management is preferred.
- Basic finance/admin experience with invoices and reporting.
- Ability to stay calm and professional under pressure.
Responsibilities
- Serve as the first point of contact for guest calls and maintenance requests.
- Coordinate with contractors and staff to resolve issues.
- Prepare and run monthly finance reports for all properties.
Skills
Our client provides high-quality serviced accommodation and property management services. Their focus is on delivering excellent guest experiences while ensuring that all properties are well-maintained.
They are seeking a reliable and detail-oriented Maintenance, Bookings & Finance Coordinator to oversee guest communications, handle maintenance issues, manage booking enquiries, and prepare monthly financial reports.
- Guest & Maintenance Support: First point of contact for guest calls, messages, and maintenance requests.
- Coordinate with contractors and staff to resolve issues quickly.
- Handle last-minute bookings, extensions, and enquiries.
- Ensure smooth communication between guests, maintenance teams, and management.
- Finance & Reporting: Prepare and run monthly finance reports for all properties.
- Record and reconcile cleaning/maintenance invoices in Xero.
- Cross-check payments against bookings and follow up on outstanding payments.
- Deliver client-ready financial reports each month.
- Flag any discrepancies to management.
- Strong communication and problem-solving skills.
- Ability to stay calm and professional under pressure.
- Background in customer service, hospitality, or property management (preferred).
- Basic finance/admin experience – confident with invoices and reporting.
- Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.
- Strong communication and problem-solving skills.
- Ability to stay calm and professional under pressure.
- Background in customer service, hospitality, or property management (preferred).
- Basic finance/admin experience – confident with invoices and reporting.
- Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.
- Background in customer service, hospitality, or property management (preferred).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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