Sales Support Coordinator

Woww; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A digital agency is seeking a Sales Support Coordinator in Cape Town. The ideal candidate will manage CRM, prepare proposals, and coordinate client communications. This role offers direct mentorship from industry leaders and exposure to international clients. Candidates should hold a Post Graduate Degree in Marketing and possess strong organisational and communication skills. This position supports flexible, remote working hours.

Benefits

Fully remote, flexible working hours

Direct mentorship from industry leaders

Career development in sales and digital marketing

Qualifications

• 1–4 years’ experience in sales, marketing, operations, or administration.
• Familiarity with digital marketing concepts is advantageous.
• South African citizenship or a valid work visa (Cape Town‑based).

Responsibilities

• Maintain pipeline accuracy by ensuring all leads are captured and updated.
• Draft, format, and quality-check proposals.
• Manage client scheduling and communications.
• Handle documentation and onboarding handovers.
• Build trust through professional communication.

Skills

Organisational skills

Communication skills

CRM management

Digital marketing familiarity

Education

Post Graduate Degree, B Marketing, Digital Marketing, or equivalent

Job description

Overview

Were you the one who took extra school subjects, colour-coded your study notes, and still found time to help others, because giving your all just felt natural?

AtWoww, we value people who take pride in being dependable, accurate, and composed.

Those who go the extra mile, not for recognition, but because they care about doing great work. If your CV is flawless, your calls are camera-ready, and your follow-ups are always on time, you'll fit right in.

We'll invest deeply in your training if you bring the humility and hunger to learn. Woww is a 9-year-old digital agency with over clients worldwide.

Our team of 35 is young, tech-enabled, and growing fast.

We specialise in Web Design, Web Development & Support, Paid Marketing, AI Visibility, and Graphic Design, backed by a modern finance team. We’re evolving into a non‑founder‑led, world‑class sales team, and we’re looking for someone who can help us run a smooth, organised, and efficient process.

You’ll play a key role in keeping everything on track, managing our CRM, preparing proposals, following up with leads, and ensuring every client feels well‑supported from initial contact through to onboarding and beyond. This is a hands‑on, learning‑focused role, perfect for someone starting out in sales, digital marketing, strategy, or tech.

You’ll work closely with a senior Sales Lead who will handle calls and strategy, while you own all the admin, communication, and follow‑through that turns interest into signed deals. You’ll be directly mentored and trained by the Sales Division Lead as well as the CEO.

We see this as a golden ticket opportunity for someone hungry to learn and ready to put in the work.

A chance to be mentored, gain world‑class experience, and build the foundations of a successful career in the digital economy. PURPOSE OF THE ROLE : The Sales Support Coordinator is responsible for bringing strategy to life as the trusted executor for the Sales Lead.

The successful candidate is to take plans and ideas and turn them into clear, accurate, and timely action.

Ensuring every lead is followed up on, every proposal is polished, and every client feels supported from first contact to handover.

Managing the details with care and consistency will give the Sales Lead the space to focus on strategy and growth.

Together, you’ll create a sales process that runs smoothly, delivers results, and reflects Woww’s commitment to excellence.

Key Responsibilities

• CRM Management: Maintain pipeline accuracy by ensuring all leads are captured, updated, and moved through the pipeline without delay.
• Proposal Preparation: Draft, format, and quality‑check proposals (using Woww templates such as Relume, Harvest, Loom), ensuring accuracy, branding, and timely delivery.
• Client Coordination: Manage client scheduling (Calendly), communications, and post‑scoping call follow‑ups.
• Process Execution: Serve as the Sales Lead’s executor—handling documentation, onboarding handovers, and administrative follow‑through.
• Client Relationship Support: Build trust through professional, timely communication and solution‑oriented support.
• Sales Cadence Compliance: Follow Woww’s sales cadence and best practices to ensure consistency across all engagements.

Key Performance Indicators

1. CRM & Data Accuracy: % accuracy of pipeline records (all leads logged, no missing data).

   All leads responded to within 24 hours. Pipeline stages updated within 1 business day of client activity.

2. Proposal & Documentation Management: Proposals delivered within 24 hours of scoping call. = 2 drafts required before client‑ready proposal. Zero client complaints about errors / inconsistencies in documentation.

3. Client Experience & Communication: = 90% positive client feedback scores post‑onboarding. % of scheduled meetings confirmed and followed up on time. Evidence of proactive communication with clients logged in the CRM.

4. Process Execution & Sales Cadence Compliance: % adherence to sales cadence (follow‑up intervals, check‑ins, proposal steps). 0 missed follow‑ups or handovers. Weekly reporting on lead status delivered on time.

5. Team Support & Growth Contribution: All handovers to the Sales Lead / onboarding team are documented and completed within 24 hours. At least 1 process improvement suggestion per quarter implemented. Attendance and participation in all mentorship / training sessions.

Requirements

Post Graduate Degree, B Marketing, Digital Marketing, or equivalent

1–4 years’ experience in sales, marketing, operations, or administration. Familiarity with digital marketing concepts is advantageous. Excellent organisational and communication skills. South African citizenship or a valid work visa (Cape Town‑based)

Benefits

Fully remote, flexible working hours. Direct mentorship from industry leaders. Career development in sales, strategy, and digital marketing. Exposure to international clients and brands.