Position Overview:
Cashier and Admin functions including back-office admin tasks such as Dolphin lookups, cash-ups, banking, and daily reconciliations.
Responsibilities:
- Back-office administration.
- Action markdowns.
- Store opening and closing.
- Stock counts.
- Achieving individual targets.
- Contribution to store targets.
- Stock management performance.
- Administrative performance including cashing up staff, cash desk supervision, stock control, and back-office admin functions.
- Operational planning, objective/target setting, priority setting, and scheduling (staff scheduling & daily teas and lunch planning).
- Monitoring and reporting on stock management, sales targets, expenses, and admin policies and procedures.
- Resolve escalated issues, such as customer queries.
- Casual recruitment and selection.
- Individual performance management and training/development.
- Motivate and discipline team members.
- Act as an effective Operations team member and liaison with internal and external service departments (e.g. IT, Finance, RCS, infrastructure suppliers).
Company Culture and Values:
Adhere to company culture and values.
Minimum Requirements:
- Grade 12.
- Tertiary qualification in management, finance, or commerce would be advantageous.
- At least 1 - 3 years’ experience in a Store Assistant role or alternatively at least 3 years of supervisory experience in a retail customer-facing role.
- Strong leadership and customer management abilities.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Excellent communication and interpersonal skills.
- Must be able to work shifts, weekends, and public holidays.
Skills Required:
Selling skills and working knowledge of a store management system.