Credit Controller

• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
• Manage customer ledger (up-to-date information and overdue items)
• Effective customer engagements on: dispute management, waivers, banking approvals, follow-ups on remittance advice
• Review and resolve open items and reason codes
• Continuously look for process improvements to drive customer satisfaction
• Ensure accuracy with regards to customer master data and documentation - review, maintain and update
• Actively promote the CARM / Control agenda and adhere to controls / compliance environment and input to audits
• Manage new account requests including KYC processes
• Credit releases

KPI's

• Collection to term - CTT
• Weighted average days to collect - WADtC
• Master data (Reviews and liquor licenses)