Credit Controller

Diageo; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage credit risk and customer relationships. In this role, you will monitor customer payment behaviors, engage with clients on disputes, and ensure accuracy in customer data management. You will play a crucial part in driving customer satisfaction through effective engagements and process improvements. This position offers a dynamic environment where your contributions will directly impact the company's success. If you are passionate about customer service and risk management, this opportunity is perfect for you.

Qualifications

• Manage credit risk and monitor customer payment behavior.
• Ensure accuracy of customer master data and documentation.

Responsibilities

• Engage effectively with customers on dispute management and banking approvals.
• Continuously seek process improvements to enhance customer satisfaction.

Skills

Credit Risk Management

Customer Engagement

Dispute Management

Process Improvement

Data Accuracy

KYC Processes

Job description

• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
• Manage customer ledger (up-to-date information and overdue items)
• Effective customer engagements on: dispute management, waivers, banking approvals, follow-ups on remittance advice
• Review and resolve open items and reason codes
• Continuously look for process improvements to drive customer satisfaction
• Ensure accuracy with regards to customer master data and documentation - review, maintain and update
• Actively promote the CARM / Control agenda and adhere to controls / compliance environment and input to audits
• Manage new account requests including KYC processes
• Credit releases

KPI's

• Collection to term - CTT
• Weighted average days to collect - WADtC
• Master data (Reviews and liquor licenses)